Last updated: 1 August 2026

01Introduction

Raj Industry (“Raj Industry”, “we”, “us” or “our”) operates this website and manufactures high-tensile and stainless steel fasteners from Kabir Nagar Industrial Area, Raipur, Chhattisgarh, India. We respect your privacy and are committed to protecting the personal information you share with us.

This Privacy Policy explains what information we collect through this website and our enquiry channels, how we use it, who we share it with, and the choices you have. By using this website or contacting us, you agree to the practices described in this policy.

02Information We Collect

Information you provide

When you submit an enquiry form, request a quotation, call us, or message us on WhatsApp or email, you may share your name, company name, phone number, email address, city or location, and details of the products, grades or quantities you require.

Information collected automatically

Like most websites, we may receive limited technical data such as your browser type, device, approximate location, pages viewed, and the date and time of your visit, through cookies and similar technologies where enabled. This helps us understand how the website is used. We do not intentionally collect sensitive personal data through this website.

03How We Use Your Information

We use the information we collect to:

• respond to your enquiries and prepare quotations;
• process, confirm and fulfil orders, and coordinate despatch;
• communicate with you about your requirements, order status and support;
• maintain records for accounting, tax and legal compliance;
• improve our website, products and overall service; and
• send you relevant business updates where you have requested them or where permitted by law.

We do not use your information for automated decision-making that produces legal effects on you.

04Cookies & Tracking

Our website may use basic cookies and analytics to keep the site working and to measure traffic. You can control or disable cookies through your browser settings, although some features may not function correctly if cookies are disabled. Any third-party analytics we use process data under their own privacy terms.

05How We Share Information

We treat your information as confidential. We do not sell or rent your personal information. We may share it only:

• with trusted service providers (for example hosting, email, form-processing or logistics partners) who process it on our behalf under appropriate confidentiality obligations;
• where necessary to fulfil your order, such as with a courier or transporter; or
• where required by law, court order or a lawful request from a government authority, or to protect our rights, safety and property.

06Third-Party Services & Links

This website links to and uses third-party services, including WhatsApp for messaging, telephone dialling, email, and an embedded map service to show our location. Our enquiry form may be processed by a third-party form service. When you use these, you interact with those third parties under their own terms and privacy policies. We are not responsible for the privacy practices of external websites or services.

07Data Security

We take reasonable technical and organisational measures to protect your information against unauthorised access, loss, misuse or alteration. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

08Data Retention

We keep personal information only for as long as necessary to serve the purpose for which it was collected — for example to respond to your enquiry, complete a transaction, and meet legal, accounting or reporting requirements — after which it is deleted or anonymised.

09Your Rights

Subject to applicable Indian law, including the Digital Personal Data Protection Act, 2023, you may request access to the personal information we hold about you, ask us to correct or update it, or request its deletion where we are not required to retain it. To exercise any of these rights, please contact us using the details below. We may need to verify your identity before acting on a request.

10Children's Privacy

Our website and products are intended for businesses and adults. We do not knowingly collect personal information from children. If you believe a child has provided us with information, please contact us and we will delete it.

11Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be posted on this page with a revised “Last updated” date. Continued use of the website after changes means you accept the updated policy.

12Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact us: